Business Skills

This course is intended to provide you with the knowledge you need to complete the test to become a personal licence holder. It covers all the major topics relating to UK licencing law, responsibilities and penalties for breaching these. It also looks in detail at the issue of age verification including an interactive element to support learning in this area.

This course covers the commitments that should be laid out in your company’s anti-harassment and bullying policy so as to comply with UK law. It explains the differences between harassment and bullying, the steps that can be taken if either of these occur in or out of work, and some case studies to illustrate the points covered throughout the course.

This course examines bribery and the legislation, measures and procedures that can uncover, control and reduce the impact of this criminal activity. This information is broken down into the following sections; Why corruption and bribery occur, The UK Bribery Act, Anti-bribery policies, anti-bribery management systems and how to deal with bribery in the workplace.

This course covers the essential facts about money-laundering, along with the relevant legal aspects and how companies can set up systems and policies to detect and deal with what is a major criminal problem, worldwide.

The course will start by identifying the three main categories of reversing accidents and the crucial role of the banksman.You’ll learn about the role of management in preventing these types of accidents particularly using Safe systems of work and PPE. You’ll get an overview of legislation that applies to banksman activities and also the rules that apply to drivers so they can work safely together. Finally the course covers vehicle safety checks and the hand signals used by banksmen.

Unlock AI’s full potential in our hands-on ChatGPT Masterclass. This virtual course covers how ChatGPT works, how to write effective prompts, and explores advanced tools like API integration and workflow automation. Apply what you learn by building your own ChatGPT-powered solution in a guided capstone project. You’ll also explore best practices for ethical AI use. Perfect for anyone ready to make ChatGPT part of their everyday process.

This course will consider what conflict is as well as its impact and role in the workplace. We will consider some of the triggers for workplace conflict and how it develops before looking at a number of different ways of managing it.

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met. This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital and then go into detail about some of the ways you can improve the customer service provided by your organisation.

Employees, managers and directors should all have a good understanding of the threat posed by cyber-attacks and the importance of guarding against data breaches. This short course will explain why cyber attacks and data breaches happen and provide practical advice on how to set up effective defences.

Employees, managers and directors should all have a good understanding of the threat posed by cyber-attacks and the importance of guarding against data breaches.This short course will explain why cyber attacks and data breaches happen and provide practical advice on how to set up effective defences.